The information we collect.
Information collected is generally of two types, either Personally Identifiable Information or Aggregated Non-Identifiable Information.
Personally Identifiable Information
This is provided by you when you make an inquiry via our website, ask for a quote either through the website, by email or phone, submit an order or purchase goods from us, or register for services we offer such as emails, newsletters and notification of special offers or new product releases or have registered for member only sections of our website to the extent one exists. Personally Identifiable information we collect may include your name and address, contact phone numbers, method of payment and delivery address to enable us to process your order.
Aggregated Data – Anonymised Data
The information we collect of either type is used to:
to verify your identity if you have issues logging onto our website or need assistance with a forgotten password.
promote our business and deliver our products & services.
help us improve & personalise our products & services.
undertake direct marketing & re-marketing (including Google Ads Re-marketing Campaigns) to you.
process orders & manage payment risk.
manage manufacturer warranty claims.
otherwise improve our business, products & services
If you receive emails, newsletters or promotional or other direct marketing material from us and no longer wish to receive them you can click the “unsubscribe” link in the email, newsletter, or promotional material.
We do not retain your credit card or payment details. These cannot be accessed by SAGE. Lifestyle personnel. Payments are processed through the PayPal platform not the SAGE. Lifestyle website itself.
Who We Share the Information With
The information may be hosted with a third-party service provider that hosts our website and we retain customer lists within our website that has been created using the Wix platform. Our agreements with them protect the information from any unauthorised use. WIx serves as a "Processor" and not as a "Controller" of Users Information (as defined by the General Data Protection Regulation ("GDPR"). This means SAGE. Lifestyle controls what the information collected is used for and in compliance with this policy not Wix.
The Aggregated Data - Anonymised Data may be shared with other third parties such as advertisers, media platforms and our business partners. This data is not personally identifiable. Personally Identifiable Information is only shared with third parties if we believe that in in good faith we are required to do so by law, or to facilitate court proceedings or to enforce our Terms and Conditions and protect our rights. Otherwise, your personal information is not sold or leased to third parties.
Cookies are small pieces of information that reside in a browser related file on your computer when you use our website. Cookies are widely used on most major websites, and we use them to improve the experience for users of our website. Cookies do not provide us with any personally identifiable information rather they provide anonymous details such as your IP address, the browser used and computer platform used and the areas of the website that have been browsed, time, number of sessions and location data.
This aggregated information generated by the Cookies is used by us for:
Tracking traffic patterns and the demographics of the traffic to our website.
Improving the performance and structure of our website; and
Evaluate the effectiveness of our online advertising including clicks via email, direct marketing, or re-marketing campaigns.
Sage Lifestyle uses Re-marketing within Google Ads to advertise online and assist in improving the effectiveness and personalisation of our online marketing campaigns.
Access to Your Personal Information
You can have access to the personal information we hold about you. Should you wish to access this information please contact us at firstname.lastname@example.org.
We endeavour to ensure your personal information is accurate, complete, and up to date. To assist us with this please contact us as above if any of the details you have provided change.