Delivery Charges and Lead Times - Online Orders
Are all products in stock?
We carry stock in a large number of items in our range but not every item. All of our accessories are stocked. Some of our furniture and lighting pieces are order only. Where this is the case it is identified on the product page along with an estimated lead time.
What are your delivery charges?
Delivery charges for our furniture ranges are based on the cubic meterage of the items ordered.
Due to the value of our furniture items and solid construction they are not typically flat packed (except some timber items that come with legs removed and smaller pieces such as desks and side tables). To protect the furniture and ensure it arrives in its intended state we utilise experienced freight companies to transport all furniture.
What are your delivery lead times?
Out of Stock and Order Items: Where items are out-of-stock or order only we have a standard delivery period of up to 12-14 weeks These lead times will be shorter where we have restocking containers already on the water and we will advise accordingly at the time of sale. Currently due to disruption to global supply chains, issues at Auckland Ports and the resultant decision by some shipping lines not to come to Auckland until the issues are resolved there are material shipping delays of up to at least an additional 4-6 weeks over normal lead times.
Once the goods are on the water we will advise if there are any further shipping delays or changes to the anticipated schedule. Once the containers are on the water we have no control over the shipping delays.
In Stock Items.
Your location, order and order size will determine how quickly we can get your order to you. Provided all items are in stock normal delivery lead times are as follows.
Accessories and Lighting
When you order accessories and/or lighting you will receive an email from us with a tracking number that will enable you to track your order.
New Zealand: 1-3 Business Days
International: 5-10 Business Days
When you order furniture we will track your order with our freight partners and advise you if the delivery date is expected to differ from that estimated. Our carriers will contact you to confirm a time for delivery.
Auckland Metro Area: 3-5 Business Days
North Island: 5-7 Business Days
South Island:10-15 Business Days
Ex New Zealand: Call to discuss arrangements
Is a signature required on delivery?
You need to ensure someone is available at the delivery address to accept delivery and sign for the goods. If no one is at the delivery address to accept delivery in the case of accessories, Parcel Wings or their agent will leave a card for you to arrange another time for them to deliver. In the case of furniture you will need to make alternate arrangements with the carrier and may be subject to additional delivery charges.
If you are comfortable with having your order left without the carrier obtaining a signature, please indicate via email confirmation that you are happy to have the carrier leave the item at your delivery address unattended with no signature and instructions where you would like the item or items left.
If you choose this option you are responsible for any loss or damage subsequently incurred. Sage Lifestyle, Parcel Wings, their agents or other carriers are not responsible for items that have been lost, damaged or stolen after being delivered to your delivery address.
Can I pick my order up?
Yes you can make arrangements to pick up your order from either our Auckland Showroom or Warehouse dependent on the item. Please confirm with us directly if you wish to collect your order and we will advise you where your items can be collected from and confirm pick-up date and time.
You must inspect the goods on delivery and sign the Delivery Docket acknowledging that they have been received in the correct quantity and in good order and condition. If there is a shortage or visible damage to the outer packaging the Delivery Docket must be endorsed accordingly.
If there is damage to the goods that is not detected on delivery, you must inform us by email of the nature of the damage or defect within 7 days of delivery and provide us with an opportunity to inspect the goods within a reasonable time following delivery if you believe the goods are damaged or defective in any way.
Sage Lifestyle will arrange for defective goods to be picked up and at its discretion either have the goods repaired, replaced or reimburse the purchase price.
If you fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
It is your responsibility to ensure that the goods meet your requirements including but not limited to use, size, colour, design, finish and dimensions of the goods. You will not be able to return the goods or cancel the Order because you have changed your mind.
Please also refer to our general terms and conditions link at the bottom of our website for other relevant information including our Payment Terms Returns Policy.