Delivery & Lead Times.
Are all products in stock?
We carry stock in a large number of items in our range but not every item. Due to the large number of configurations & fabric choices some of our furniture pieces are order only. Where this is the case, it is usually identified on the product page along with an estimated lead time. Estimated and re-stocking timeframes will be discussed with you prior to placing an order.
What are your delivery lead times?
Where items are out-of-stock or order only we have a standard delivery period in normal market conditions of up to 12-14 weeks and up to 18 weeks for European based manufacturers. These lead times will be shorter where we have restocking containers already on the water and we will advise accordingly at the time of sale.
Please Note: While Supply Chain issues are starting to recede globally, our shipping lead times are still running approximately 8-10 weeks over our normal scheduled delivery times for Goods from certain locations. Our manufacturing times are unaffected and are on schedule.
Once the containers are on the water we will advise if there are any further shipping delays or changes to the anticipated schedule as we are updated. We have no control over shipping delays and to the extent they occur they are not a basis to cancel an order.
Delivery of Landed Goods
Auckland Metro Area: SAGE. Lifestyle will arrange for these deliveries with its preferred carriers and will advise you of the cost prior to confirming the delivery.
Outside Auckland Metro Area: Arranging & paying for deliveries outside of the Auckland Metro area are the Buyer's responsibility. If goods get damaged in transit the Buyer will need to contact the freight company to resolve the issue. SAGE. Lifestyle does not take responsibility for damages caused by the freight company in transit once the goods have left our Warehouse as you will contract directly with the freight company for delivery. We recommend you ensure you have appropriate insurance to cover any potential transit damage.
We will endeavour to take photos of the packaged goods before they leave our Warehouse & email them to you should you require them in support of a claim in the unfortunate event goods are damaged during delivery.
We do arrange delivery to Australia for our range of Sofas, Armchairs & occassional furniture by Saloni. Call us to discuss to your requirements.
Is a signature required on delivery?
You need to ensure someone is available at the delivery address to accept delivery and sign for the goods. If no one is at the delivery address to accept delivery you will need to make alternate arrangements with the carrier and may be subject to additional delivery charges.
For deliveries in the Auckland Metro area, if you are comfortable with having your order left without the carrier obtaining a signature, please indicate via email confirmation to SAGE. Lifestyle that you are happy to have the carrier leave the goods at your delivery address unattended with no signature. Please also confirm instructions where you want the goods left. If you choose this option, you are responsible for any loss or damage subsequently incurred. Sage Lifestyle, their agents, or other carriers are not responsible for goods that have been lost, damaged or stolen after being delivered to your delivery address.
For deliveries outside the Auckland Metro area the Buyer contracts directly with the freight company for deliveries and should provide relevant instructions directly to the Freight Company. In the event of loss or damage the Buyer will need to seek recourse from the carrier.
Can I Pick My Order Up?
Dependent on the item(s), you can plan to pick up your order from either our Auckland Showroom or Warehouse. Please confirm with us directly if you wish to collect your order and we will advise you where your items can be collected from, the date and time. The Buyer is responsible for any loss or damage once the items have been uplifted from our Showroom or Warehouse.
You must inspect the goods on delivery and sign the Delivery Docket acknowledging they have been received in the correct quantity and in good order and condition.
If the goods are faulty, some of the items are missing, or there is visible damage to the outer packaging the Delivery Docket must be endorsed accordingly & photos taken of the packaged goods. You must inform us immediately of damaged or missing goods and within 7 days of delivery if there is a defect in the goods. You must provide us with an opportunity to inspect the goods within a reasonable time following delivery if you believe the goods are defective in any way. SAGE Lifestyle will arrange for defective goods to be picked up and at its discretion either have the goods repaired, replaced or reimburse the purchase price.
If goods delivered outside the Auckland Metro area are damaged in transit, the Buyer will need to resolve this directly with the Freight company.
If you fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
It is your responsibility to ensure that the goods meet your requirements including but not limited to use, size, colour, design, finish and dimensions of the goods. You will not be able to return the goods or cancel the Order because you have changed your mind.
Please also refer to our general terms and conditions link at the bottom of our website for other relevant information on Shipping & Delivery, Payment Terms, Defects and Returns Policies.